Terms of service

1. About Us

1.1 We are YOK (yokoriginals Ltd), a company registered in the UK, specialising in premium socks for everyday wear. Our website is www.yokoriginals.com.
1.2 We operate solely in the UK, offering high-quality, stylish socks designed for ultimate comfort.

2. Contacting Us

2.1 Should you need to reach us, our Customer Care team is available at team@yokoriginals.com.
2.2 Our Customer Care team is available from 9:00 am - 5:30 pm, Monday to Friday, UK time.

3. Contacting You

3.1 We may need to contact you regarding your order. We will use the contact details you provide to reach out, either by email or phone.
3.2 By placing an order with us, you consent to our use of your personal information for such purposes.

4. Formation of the Contract

4.1 An order confirmation email from us does not constitute acceptance of your order. Acceptance is confirmed when we send a dispatch confirmation email.
4.2 Each order is subject to our acceptance, and we reserve the right to split orders into multiple shipments if necessary.
4.3 By ordering, you confirm that you are at least 18 years old and capable of entering into a binding contract.

5. About Our Products

5.1 Our products are crafted using premium materials, designed for durability and everyday comfort. Slight variations in design may occur due to different screen resolutions.
5.2 Images on our site are for illustrative purposes. Despite providing an accurate representation, actual products may vary slightly in colour and appearance.

6. Returns Policy

6.1 You have a 30-day return policy, starting the day after you receive the product. For detailed information, please refer to the returns policy on our website.

7. Payment Methods

7.1 We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, and Google Pay.

8. Contact for Queries

8.1 For any inquiries or concerns, please reach out to us at team@yokoriginals.com or submit a form on the 'contact us' page of our website.

9. General Terms

9.1 We reserve the right to amend these terms and conditions as needed. Your order will be subject to the policies and terms in force at the time of your order.
9.2 These Terms and Conditions, and any dispute or claim arising from them, will be governed by and construed in accordance with English law.